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Sometimes legitimate reasons for exceptions to IT policies arise. Handle them efficiently by setting up a process for submitting and evaluating exception requests using this form template.
The City and County of San Francisco Committee on Information Technology (COIT) uses this form to standardize the process of making decisions regarding requests for exceptions to IT policies, procedures, standards or approved products.
This policy sets forth the general protocol for how exception requests should be handled, including the typical turnaround time from when the request is submitted to when a response can be expected from decision making groups. Included are questions that must be answered in detail in order for the request to be properly evaluated.
The attached Zip file includes:
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