Why Xchanging Appointed a Head of Internet of Things

Kachina Shaw

Here’s a new title: Head of IoT. Xchanging, a global firm providing business process services across a wide variety of verticals and industries, recently appointed Richard Cornish as its first Head of IoT, or Internet of Things. To find out why the IoT-focused management position was created and what it is designed to accomplish for the firm’s clients, IT Business Edge’s Kachina Shaw asked Cornish to take a moment in his first days in the position to go into detail on what he expects to be doing in the short and long term. It’s all about seeking out and delivering the benefits of the growing IoT network for clients’ digitized operations.

Shaw: What strategic discussions led Xchanging to create a Head of IoT position, and where in the organizational hierarchy will it be positioned?

Cornish: The IoT practice sits within the technology arm of Xchanging, as it is predominately a technical solution that is designed and built around a customer’s requirements to either resolve a business problem or exploit a market opportunity. The technology solution can then be implemented, run and supported with help of other Xchanging technology business units for integration, testing and management. Further help and support is provided by the wider Xchanging business to adjust the customer’s legacy systems and processes and ease the transition to a digitalized environment.  Our customers are increasingly seeking out the benefits that the IoT delivers as they digitalize their operations.

Alongside these benefits are issues around lack of standards and integrating legacy-based processes and architecture. With an estimated 50 billion data devices being connected by 2020, Xchanging wants to support our customers in executing a long-term IoT strategy by delivering innovative IoT solutions. In order to do this, we felt that the business needed a dedicated IoT leader to drive this.

Shaw: What will be the high-level goals for your new position and what parts of your background and experience will be most crucial for you in achieving them?

Cornish: The primary aim is to harness Xchanging’s capabilities to transform our customers’ business right across the supply side, operations and end user propositions. We will do this by offering a one-stop shop for technology, process design and procurement. Our aim is to eliminate the complexity and drive down the costs of implementing an IoT ecosystem by helping organizations adjust their business processes to exploit the data generated by connected technology. Having worked in the connected technology sector for over 25 years, I understand how technology and service is configured and integrated to generate, fuse and reapply data to create useful insights and real value.

Shaw: Which products and/or services within the company do you see as strategic strengths for this IoT focus?

Cornish: There are a number of benefits IoT delivers to a business by drawing together disparate business processes and increasing efficiency. IoT also enables a service-based proposition charged on a per-use basis with massively improved CRM, offering increased safety and security overlay in case the product is threatened or stolen, or the end user is in a high-risk situation. Additionally, IoT ensures the product is operating optimally and in the most efficient manner, providing increased reliability and uptime. These benefits are truly transformational for any business and IoT can deliver on all or one of them.

Read more about the Internet of Thing's effect on job descriptions and titles on the Charting Your IT Career blog.

Kachina Shaw is managing editor for IT Business Edge and has been writing and editing about IT and the business for 15 years. She writes about IT careers, management, technology trends and managing risk. Follow Kachina on Twitter @Kachina and on Google+

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