The challenges and opportunities organizations face change over time, requiring them to continually learn and adapt. Successful changes gradually become best practices. These then become good practices, then commodities, accepted principles, then regulatory requirements. What was once a distinctive characteristic of an organization becomes ordinary and taken for granted by customers. Therefore, it’s vital to seek new ways to improve and differentiate the company from the alternatives through innovative science, operating models and process. The Information Technology Infrastructure Library Volume 3 is a growing body of knowledge; the library strengthens and extends the body of knowledge to cover new challenges and opportunities confronting company leaders. The following document explains the facts of ITIL.

The attached Zip file includes:

• Intro Page.doc

• ITIL Easy Explanation Fact Sheet.pdf