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September 7, 2010

Automation, Offshoring and Age: Three Threats to Tech Jobs

About a month ago I shared data drawn from CDW's IT Monitor and IT Business Edge contributor Don Tennant's interview with Dice Holdings CEO Scot Melland that suggested companies might be planning to... More >

'Don't Ask, Don't Tell' No Way to Approach Cloud Computing

I'm not a fan of "don't ask, don't tell" policies, in the military or anywhere else. Which is why I was so disturbed to see one particular response from some 50 CIOs and IT leaders participating in... More >

Will Developers Enjoy New Opportunities, or Not So Much?

A few weeks ago I wrote about the bright employment prospects for software developers, citing my interview with a Dice.com executive and data from the Bureau of Labor Statistics. Software developme... More >

Fax Automation as a Cloud Service

This white paper details how organizations can take advantage of fax as a cloud service without software or hardware, and without sacrificing security or ERP integration.

BMC Service Desk Express on Force.com

Get the power of the industry's leading service desk provider combined with the most trusted name in enterprise cloud computing. Register today to test-drive BMC Service Desk Express on Force.com — risk-free — for 30 days.

September 6, 2010

Lack of Governance Can Cause SharePoint Headaches

A post about Microsoft SharePoint from last September included a comment from T4G Limited consultant Fred Yeomans that really stuck with me. In urging companies to come up with solid business reaso... More >

September 3, 2010

iPad Apps and Customer Empowerment

  It hasn't taken long for the iPad to create a big buzz in the business world. Most of the stories focus on how it makes easier the lives of attorneys, physicians and other professionals using ... More >

September 2, 2010

Agent Training, not Location, Key to Call Center Success

Way back in 2007 I wrote a post in which I asked whether promoting local call centers was xenophobia or just good business as many customers seem to prefer working with contact center agents who sp... More >

Assigning Blame Won't Reverse Dearth of Women in Tech

Michael Arrington is tired of people blaming the technology industry for the relative lack of women in tech careers, and he's letting everyone know how he feels with a TechCrunch post titled "Too ... More >

September 1, 2010

Insurers to Spend Their Way Out of IT Mess

A few months back IT Business Edge contributor Loraine Lawson predicted, "We're about to see a run on health care IT that will make the Oklahoma Sooners look like deferential ladies at a tea party.... More >

Do Your Social Media Activities Need More Structure?

  Earlier today I wrote about the need for companies with a laissez-faire approach to social technologies to develop more structured plans, ones that involve IT enabling business in its use of... More >

How IT Can Help Turn Rogues into Social HEROes

What a difference a few years makes in the perception of social media and other emerging technologies that are wildly popular among consumers though not yet mainstream in many enterprises. Three year... More >

August 31, 2010

Disasters' Impact on Telecommuters Can Be, Well, Disastrous

Telecommuting proponents (including me) often tout telecommuting's ability to help companies keep workers on the job during natural disasters. Backers of the Telework Enhancement Act, for example, ... More >

HP's Contract with Navy Another Cautionary Tale of Over Reliance on Outsourcers

Earlier this year I shared a TechCrunch column by Vivek Wadhwa in which he suggested California's government agencies should get technology startups instead of incumbent vendors like IBM or HP to... More >

August 30, 2010

Startups Alone Can't Save U.S. Economy

Last summer I wrote a post about U.S. manufacturing capabilities, which took a hit as American companies sent their manufacturing jobs to low-cost countries like China. I included thoughts from Gen... More >

August 27, 2010

Automation Will Help Companies Get Over Virtualization Hump

When I interviewed Gartner analyst Jim Browning earlier this month about midmarket CIOs' plans for virtualization, I wondered if growing interest in virtualization created opportunities for managed s... More >

Many IT 'Jobs of the Future' Will Involve Delving into Data

Many industry observers predict IT employees of the future will be less focused on building and delivering services and more focused on integrating and managing them. I wrote about this shift earlier... More >