Alignment, staffing and culture are often more critical than software and apps
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In October when I wrote about the problems experienced by the state of Virginia with its 10-year, $2 billion deal with Northrop Grumman , I mentioned a governance structure I called "convoluted." Th... More >
Last month I wrote about IT's need to shift from a production-centric culture to a service-centric one . IT organizations that don't make the switch risk losing the support of business units, which ... More >
Earlier this month I wrote about an approach to training business intelligence specialists used by Information Control Corp., a Columbus, Ohio-based provider of IT services, including software deve... More >
Globalization Challenges and Opportunities: A Conversation with the Boston Consulting Group's Hal SirkinListen to this podcast featuring Hal Sirkin, senior partner and managing director at the Boston Consulting Group, to learn about the new era in international business competition.
Performance Under Pressure: The State of Enterprise Web Application Quality and AvailabilityThis research study finds that Web application issues are an all-too-common problem and examines these Web-based enterprise application issues from two perspectives: that of an online customer and that of a site manager.
Remember in the movie "Jerry Maguire" when the Tom Cruise sports agent character begs Cuba Gooding Jr.'s athlete character to " Help me help you ." I imagine that's the way many contact center agents... More >
One of the first things I read this morning was what Rob Enderle learned from the ITBE Midmarket CIO Forum in Orlando, which wrapped up last night. I also attended the event and, like Rob, was impr... More >
I've got a boss who always has the same comment after reading a blog post, article or other piece of content I've written: "It's fine, but where are the numbers?" Hey, it's not like I haven't tried. ... More >
I think there may be a new hot dialogue brewing around the CIO role, one along the lines of whether the actual CIO title needs to change to better reflect the role's responsibilities or whether the... More >
The emphasis was squarely on the "business" in business technology in a wide-ranging panel discussion last night at the inaugural Midmarket CIO Forum in Orlando, sponsored by IT Business Edge. Panel ... More >
Last March I wrote about what some folks called IBM's "stealth layoffs ." Labor experts cited IBM's actions as an illustration of the need for an overhaul of the federal WARN (Worker Adjustment and ... More >
There's lots of bitter wrangling over the H-1B visa. Tech companies say they need more of them and many IT workers see them as a way for companies to drive down their labor costs while harming Amerio... More >
I've been writing about outsourcing the past few years, and if I had to offer one key insight it'd be this: The biggest predictor of success is closely examining your processes before shifting them t... More >
A few weeks ago I wrote about the increasing popularity of the application store model , especially for mobile apps. A majority of silicon.com 's CIO Jury are considering development of mobile apps ... More >
Even when high-tech alternatives are available, low-tech approaches sometimes work best. And a combination of the two may be the most effective option of all. Witness the internal social netwo... More >
As someone who watched way too much TV in her formative years, I tend to draw parallels between sitcoms and real life. The more I learn about Zappos, the more I think of the online retailer as Marcia... More >
Nothing (except maybe the theme from "Green Acres") sticks in my head quite like frequently aired TV commercials. I can't remember my daily schedule without a calendar, but I can unerringly match 20-... More >
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