As we welcome the New Year, IT teams should look to identify the issues that will prohibit them from innovating and keeping their organizations on the leading edge.
Internal Communication and Customer Satisfaction
Business-related issues, such as internal communications and customer satisfaction, were noted by many IT teams as a roadblock to more effective IT operations. In Ipswitch's holiday report, 21 percent of IT professionals said improving internal communication and customer satisfaction is a resolution that most resonates with them.
Every organization has its own business goals and agendas that rely heavily upon IT for support, and identifying what is most important and focusing on one task at a time is critical for IT teams' success.