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Top 10 Traits of Successful IT Pros

  • Top 10 Traits of Successful IT Pros-

    Be not afraid ... to call tech support

    The previous point leads directly into this one: Don't be afraid to call technical support. They are the experts. Calling them means you'll have some cover if something goes wrong based on the actions you took at the direction of tech support. Besides, this is why you have support contracts and pay the vendors for access to that help. Rarely when you call support will a technical support representative be available to help you at that exact moment. Open a ticket and get the process started, then go to work researching and solving the problem yourself.

    If you get it solved on your own, you can always close the ticket and impress management by fixing the issue. If you don't, you've still learned during your research and can inform the tech support person what you have done to speed up the diagnosis when they call back, shortening the time to fix the issue.

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Top 10 Traits of Successful IT Pros

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13
  • Top 10 Traits of Successful IT Pros-10

    Be not afraid ... to call tech support

    The previous point leads directly into this one: Don't be afraid to call technical support. They are the experts. Calling them means you'll have some cover if something goes wrong based on the actions you took at the direction of tech support. Besides, this is why you have support contracts and pay the vendors for access to that help. Rarely when you call support will a technical support representative be available to help you at that exact moment. Open a ticket and get the process started, then go to work researching and solving the problem yourself.

    If you get it solved on your own, you can always close the ticket and impress management by fixing the issue. If you don't, you've still learned during your research and can inform the tech support person what you have done to speed up the diagnosis when they call back, shortening the time to fix the issue.

What makes a successful IT professional? This has been discussed and debated and considered for years. While many technical abilities relate to a person's success – and all are vital – in this slideshow, John Hales, a Global Knowledge instructor, focuses on the general character attributes every IT pro should have and on the things that every IT pro should know or do. While general character attributes, like being ethical or inquisitive, are more difficult to learn and develop, professional skills, such as knowing when to say you don't know something or not being afraid to call technical support, can be learned and honed.

If you are considering becoming an IT professional, pay special attention to the character attributes to see if yours match. Anyone can improve in the "things you know or do" category, whether you are just starting out or have worked in the field for years.

John Hales, Global Knowledge Instructor, A+, Network+, CTT+, MCSE, MCDBA, MOUS, VCP, VCAP, VCI, EMCSA