The Evolution of Communication Technology

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Bots (2016)

Bots are the next step in enterprise communication, as they ultimately are what will make communication easier and more automated. Coupled with artificial intelligence (AI) and natural language processing (NLP), bots are providing the type of communication that’s needed to make employees’ jobs easier. The medium for bots can be whatever means of communication people prefer or what makes the most sense for the business scenario. Bots can interact on messaging platforms, email, within social collaboration tools, SMS text or even a phone call. We are using more applications than ever before to get our jobs done. In fact, research from SkyHigh Networks showed that the average employee actively uses 30 applications for work, including eight collaboration services, five file sharing services and four content sharing services. The impact of AI and NLP means that we will interact with systems and machines like we do with people – through either text or speech. Companies like Kore are at the forefront of offering this new way of workplace interaction.

Even before the emergence of technology, communication has been at the forefront of relationship building and business development. The changes in communication technology over the last four decades have been revolutionary. Now with more millennials in the workforce than baby boomers, the way we work and communicate with one another is changing. Ray Tomlinson’s recent passing further reminds us of how far communication has come since he founded email in 1971 and reset the standard of how we talk to each other.

Today, newer advancements like texting and messaging apps have spurred even more efficiency within workplace communication. We have come a long way since the days of written letters and memos. Even email has become a secondary form of communication in the workplace as chat platforms are taking over. In this slideshow, Kore, a bots-based messaging platform, presents milestones in workplace communication to show how it has evolved and what lies ahead for the future of work.  


Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV

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