Six Tips for Effective Customer Communications During Peak Seasons
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Companies with discrete product and service offerings may need separate phone numbers and call queues for each in order to handle requested volume. Use a cloud-based phone service provider’s Web interface to ensure that each product or service has a unique phone number, which points to a call queue staffed by appropriately trained agents.
With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.
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