Six Tips for Effective Customer Communications During Peak Seasons

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In addition to target service levels, use deep tracking and reporting tools to understand how your contact center teams are performing across a wide range of metrics, including areas for improvement. Remember to make these evaluations in advance of the busiest days, so you can make any needed adjustments without added pressure. Metrics can include: total number of calls, how many calls were answered versus abandoned, average hold time, average call length, and more. A good tracking and reporting suite will include the ability to easily export data to your favorite spreadsheet format.

With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.

 

Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV

 
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