Six Tips for Effective Customer Communications During Peak Seasons
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Responsiveness is critical during peak shopping periods as consumers will gladly shop at a competitor if your team can’t get to them in time. Determine an optimum response time and use a target service-level feature to report how frequently your targets are actually being met in practice.
With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.
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