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Six Features to Explore Before Choosing Your Next Phone System

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Once a slang party term, bring your own device (BYOD) has been modified to reflect a growing issue for corporations. It is one of the hottest trends (and biggest IT challenges) in business communications.

Your sales director loves his iPhone, but your field engineers prefer Android. No problem. The days of issuing a dedicated corporate mobile device are over. Modern UC solutions can securely interoperate across a variety of mobile platforms, tablets and even home phones, so your employees can access business-critical applications from their preferred personal devices. When you’re able to integrate with their favorite gadgets, suddenly work becomes play and productivity goes up. Plus, your employees will appreciate not having to lug around a separate device, while you save on technology infrastructure.

Tip: Find out if there are additional licensing fees for BYOD access and get confirmation of all mobile devices supported by each UC vendor. For maximum compatibility, you’ll want to listen for the big three: iPhone, Android and Blackberry.

Businesses that don’t have a dedicated IT staff sometimes feel like they need a magic decoder to shop for a new phone system. However, learning to identify and evaluate six key features is a simple, but thorough, way of ensuring businesses get what they really need.

In this slideshow, Digium decodes six basic phone system features – interactive voice response (IVR), unified communications (UC), voice over Internet protocol (VoIP), fixed mobile convergence (FMC), bring your own device (BYOD) and application programming interface (API) – so companies can shop for a solution and get back to business.

 
 
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