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Six Features to Explore Before Choosing Your Next Phone System

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Voice over Internet protocol (VoIP) is the transmission of phone calls over the Internet instead of traditional telephone landlines. It is more affordable, especially for international and other long-distance calls. It also allows businesses to reduce their IT infrastructure by eliminating the need to maintain separate voice and data networks.

Tip: Ask your IT or network service provider if your connection speed is fast enough for VoIP. To combine your voice and data onto a single network, you may need more bandwidth. The cost of doing this will be more than offset by eliminating the need for a separate voice network. You’ll also want to know if you need additional infrastructure other than a phone system or UC solution to take advantage of VoIP.

Businesses that don’t have a dedicated IT staff sometimes feel like they need a magic decoder to shop for a new phone system. However, learning to identify and evaluate six key features is a simple, but thorough, way of ensuring businesses get what they really need.

In this slideshow, Digium decodes six basic phone system features – interactive voice response (IVR), unified communications (UC), voice over Internet protocol (VoIP), fixed mobile convergence (FMC), bring your own device (BYOD) and application programming interface (API) – so companies can shop for a solution and get back to business.

 
 
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