Top 10 Reasons to Embrace Workshifting - Slide 4

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Work, personal business and family life rarely remain within separate, clearly defined times of day. Sometimes it’s a matter of waiting at home for the cable guy, or in a doctor’s office with an ill child, or being stranded by a blizzard and unable to return to work at the end of a vacation. Conversely, work often spills beyond business hours, or calls during nontraditional hours such as the weekend. If workers are unable to adapt to these scenarios and get their work done in a convenient way, both their productivity and their job satisfaction suffer — and they may be tempted to look elsewhere. This can lead to high costs for the business: According to the Turnover Cost Calculator from the Corporate Leadership Council (CLC), mid-size organizations easily spend millions of dollars per year replacing departing employees with new recruits, including costs of the original employee’s departure, recruiting and training their replacement, and the lost productivity and continuity caused by the changeover.

Workshifting gives workers the flexibility to balance work and home however best fits their schedule and the respective needs of each. According to WorldatWork, the higher an organization rates itself on the flexibility scale, the lower the organization’s voluntary turnover rate. An employee who needs to stay home to meet a service provider can simply work there for the day, just as productively as they would at the office — if not more so. An unexpected snow day or ill child doesn’t mean the worker has to be absent as well. At the same time, when work needs to be done after hours or on weekends, an employee can deal with it from the comfort of their own home or wherever they are, then resume their personal time without the disruption of a trip back to the office.

According to Citrix, computing should make things possible — not impose constraints. Organizations should have the flexibility to place personnel wherever they’re needed, whenever the need arises, and not be bound by rigid IT infrastructures. Information and IT resources should flow easily to the workers and locations that can get them done most efficiently, rather than being locked in place due to concerns about security and manageability. People should be free to choose the ideal place and time and device to get their work done most effectively, instead of being forced to come to a specific location on a set schedule. Possibilities like these are the essence of workshifting — and they’re changing the way today’s organizations do business.

Simply put, workshifting is a strategy based on getting work done in the right place by the right people at the right time. This can take many forms — and deliver a wide range of business benefits. Business processes or entire departments can be moved to new locations to tap into a broader labor pool, including employees, contractors and outsourcing or offshoring providers, to improve productivity and customer service. Mergers, acquisitions and branch office expansion can be completed more quickly and seamlessly to support business growth. Operations can be moved from one location to another — or even to a different location for each worker — in the event of a disruption to ensure business continuity. Data and applications can be centralized and completely independent of an endpoint device to improve security and manageability. Teleworking and desk-sharing programs can reduce facility and real estate costs. A more flexible work experience can help the organization recruit and retain skilled employees, improve job satisfaction and reduce turnover costs.

Given benefits like these, the question becomes: Why haven’t we been workshifting all along? In the past, traditional IT computing infrastructure simply couldn’t provide the flexibility, security or manageability workshifting required. Then virtual computing changed everything. Workshifting is made possible through virtual computing, a model developed by Citrix® for centralizing IT resources and delivering them as a secure, high-definition service that enables users to work whenever, wherever on whatever device.

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