Nine Instant Messaging Best Practices - Slide 8
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After a 10-minute IM exchange with your manager, he writes, “Back to my work” and ends the conversation. Don’t take offense at his brevity or perceived tone. Because IM involves quick volleys of conversation, it’s easy to appear abrupt or rude when no offense is meant.
Could it be the “instant” in instant messaging that makes this form of online chat so appealing? It isn’t used in every office, but it is becoming more common as a business communication tool. One of the reasons its popularity is growing is because it allows you to send and receive messages so quickly. But before sending your next IM, Robert Half Technology suggests that you follow these etiquette rules.
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