When faced with usability challenges in enterprise software, Microsoft Excel is the most frequent alternative.
More than 30 percent of respondents in each age group indicate that they would be likely to use enterprise software that was hard to use or poorly designed less frequently than software that was more thoughtfully designed or easier to use.
A sizable majority of respondents also indicated that they were prone to using spreadsheets, including Microsoft Excel, instead of their enterprise system of record.
Respondents aged 18 to 35 were most likely to use spreadsheets (75 percent). Any one graduating from college or business schools within the last 10 years (at least) has gained extensive experience with Microsoft Excel, and is seeking the comfort level that comes with familiarity.