Workers think IT does a better job than IT does.
Everybody agrees that the consumerization of IT is happening; to what degree, nobody is quite sure.
Two new surveys of 2,660 information workers and 560 IT managers and executives, conducted by International Data Corp. on behalf of Unisys, find that while usage of personally owned devices is growing in the enterprise, these are still pretty much used to augment traditional usage of PCs. At the same time, the survey shows that social media is used primarily for marketing purposes.
Interestingly, workers give internal IT more credit for supporting these devices than IT managers, which suggests there is a lot of extracurricular support provided by IT staff.
But despite the proliferation of these devices, any plans to optimize existing applications for mobile computing devices remain in relative infancy.
Access to Enterprise Software from Mobile Devices Lagging Study finds that many are missing the productivity opportunities provided by mobile access to enterprise software.
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