Providing quality customer service is one of the most critical components for the help desk, yet it is difficult to achieve. One way to improve end-user satisfaction is by incorporating self-service capabilities into your help desk solution. Selecting a solution that makes delivering quality service easier by enabling end users to help themselves ensures that the number of calls placed to the help desk is kept to a minimum, improves overall productivity and efficiency of both the IT department and the end user, and ensures end-user happiness. It’s as simple as that. 

Based on her ten years of IT and technology experience, Elisabeth Cullivan, product marketing manager at Numara Software for Numara FootPrints and Track-It! family of integrated IT management solutions, shares five tips for optimizing the end user experience through better self-service.

More Slideshows:

Five Online Routes to the Recruiters' Short List Make sure you make it to the short list when professional talent scouts are looking for candidates.

More Wisdom of BI Crowds Insights from the latest Dresner Advisory Services business intelligence report.

Five Deadly Sins of Disaster Recovery Planning Common blunders that result in data recovery disasters.