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Five Tips to Optimize the End-user Experience Through Better Self-service

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Five Tips to Optimize the End-user Experience Through Better Self-service

  • 1 | 2 | 3 | 4 | 5 | 6 | 7

Providing quality customer service is one of the most critical components for the help desk, yet it is difficult to achieve. One way to improve end-user satisfaction is by incorporating self-service capabilities into your help desk solution. Selecting a solution that makes delivering quality service easier by enabling end users to help themselves ensures that the number of calls placed to the help desk is kept to a minimum, improves overall productivity and efficiency of both the IT department and the end user, and ensures end-user happiness. It’s as simple as that. 

Based on her ten years of IT and technology experience, Elisabeth Cullivan, product marketing manager at Numara Software for Numara FootPrints and Track-It! family of integrated IT management solutions, shares five tips for optimizing the end user experience through better self-service.

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