Nine Steps Leaders Can Take to Build Trust - Slide 3

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Look for chances to reveal some vulnerability. We trust people we believe are real and also human (imperfect and flawed) — just like us. And that usually means allowing others to get a glimpse of our personal vulnerability — some authentic (not fabricated) weakness or fear or raw emotion that allows others to see us as like them, and therefore relate to us at the human level.

Corporate leaders as a group have largely failed to earn the trust of their employees, and that includes IT managers, who may be particularly lacking in some of the qualities that define a trusted leader.

That’s the assessment of John Hamm, a Silicon Valley-based venture capitalist, leadership advisor and author of the book, “Unusually Excellent: The Necessary Nine Skills Required for the Practice of Great Leadership.” Don Tennant recently spoke with Hamm, who made it clear that he sees among employees in corporate America a widespread lack of trust of those in authority in their companies, and that the fault lies squarely with the leaders. What lies at the heart of this failure to earn employee trust isn’t maliciousness, Hamm said. It’s obliviousness.

In his book, Hamm has outlined some steps leaders can take to build trust in their companies. Those steps are highlighted in this slideshow.

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