UC&C Solution Deployment and User Adoption Best Practices - Slide 7

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When Dimension Data deployed their internal adoption management program (AMP) for new UC&C solutions, they rolled out the new solutions to everyone across the organization at the same time instead of first deploying to a test group. They found this methodology to be much more effective for generating widespread user adoption. When everyone was able to share tips and tricks for the new solutions and learn how to use it together, they were eager to keep using the tools and integrate them into their daily work.

New and advanced unified communications and collaboration (UC&C) technologies offer the enterprise ways to improve business processes and save money. However, many enterprises fail to experience these returns on investment (ROI) due to difficulties integrating the various technologies across multiple platforms and architectures and generating widespread user adoption. Before embarking on such a journey, there are a number of elements enterprises should carefully consider to successfully deploy a UC&C solution.

This slideshow highlights best practices identified by Dimension Data that you should apply to any UC&C implementation project.

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