Following previous quarters, Africa continued to witness offshore activity in Q4 2010. Despite the crisis in Egypt and Tunisia during Jan 2011, players are likely to evaluate locations in Africa for offshore service delivery.
Based on recent research from the Everest Group, the offshore services market continued to grow with 46 new offshore delivery centers established in Q4 2010, a 12-month high. Q4 also witnessed a revival of activity in emerging locations. South Africa announced a financial incentives and skills development program to further attract the IT-BPO industry. During 2011, Everest predicts we are likely to witness activity in emerging locations across both captives and third-party service providers.
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