In addition to being a leading global player in voice BPO, the Philippines is also emerging as a credible location in non-voice BPO and IT.
Based on recent research from the Everest Group, the offshore services market continued to grow with 46 new offshore delivery centers established in Q4 2010, a 12-month high. Q4 also witnessed a revival of activity in emerging locations. South Africa announced a financial incentives and skills development program to further attract the IT-BPO industry. During 2011, Everest predicts we are likely to witness activity in emerging locations across both captives and third-party service providers.
10 Hot Google CRM Apps Manage customer relationships successfully with these highly rated apps from the Google Apps Marketplace.
Eight Telling Changes in Consumer Attitudes and Behaviors Factors such as loyalty programs and the use of technology are influencing consumers' decision to stay with or leave their providers.
15 Hot Apps for Your iPad Get the most from your iPad with these apps.
An eWEEK Property
Copyright 2019 Quinstreet Inc. All Rights Reserved.
Advertiser Disclosure: Some of the products that appear on this site are from companies from which QuinStreet receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. QuinStreet does not include all companies or all types of products available in the marketplace.