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Top Outsourcing Trends for Q4 2010

  • Top Outsourcing Trends for Q4 2010-

    The Market Activity Heatmap witnessed no change in categorization of countries. Q4 witnessed high market activity in India, Philippines, China, and Costa Rica with both captives and third-party service providers setting up multiple delivery centers in these locations.

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Top Outsourcing Trends for Q4 2010

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
  • Top Outsourcing Trends for Q4 2010-2

    The Market Activity Heatmap witnessed no change in categorization of countries. Q4 witnessed high market activity in India, Philippines, China, and Costa Rica with both captives and third-party service providers setting up multiple delivery centers in these locations.

Based on recent research from the Everest Group, the offshore services market continued to grow with 46 new offshore delivery centers established in Q4 2010, a 12-month high. Q4 also witnessed a revival of activity in emerging locations. South Africa announced a financial incentives and skills development program to further attract the IT-BPO industry. During 2011, Everest predicts we are likely to witness activity in emerging locations across both captives and third-party service providers.

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