Theory and reality don’t always match up.
A survey of 809 senior IT leaders in the U.S. conducted by the IT services firm Dimension Data finds that while communications and collaboration technologies continue to proliferate in the enterprise, companies are wrestling with how to get the most value out of their investments.
In particular, video seems to be a major challenge. At the same time, it’s not clear what impact these technologies are having on productivity, nor does it look like business travel is declining.
Certainly, there are more communications mediums for business than ever and, to one degree or another, they are all being used.
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