Seven Major CEO Concerns CIOs Should Address - Slide 4

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Some of the high returns CEOs have delivered over the last two years have come from margins created by deep cuts to operating costs. The alternative, of raising prices, is not open to many because pricing power is limited at a time when consumers are being more thrifty in their behavior. In order to keep generating strong gross profits, CEOs know they will need to develop systemic efficiencies by re-engineering rather than simple cutting.

CIOs should target at least one major business process to be revolutionized or obliterated in 2011 or 2012. CIOs proposing larger structural cost saving ideas, such as major end-to-end process changes or automations, will likely receive CEO approval. An example would be eradicating paper statements to customers in favor of online access.

With the increased reliance on IT from business leaders, it’s important for CIOs to understand the concerns of CEOs and the implications they may have on IT. Gartner analysts have outlined the seven major concerns from CEOs that CIOs should address.

“Business leaders see very uncertain times ahead in 2011, and they must defend growth despite falling business and consumer confidence,” said Mark Raskino, vice president and Gartner Fellow.

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