The latest outsourcing trends identified by the Everest Group.
Brazil experienced an increase in market activity in Q3-2010. Generally, the activity in Latin America is concentrated in locations like Brazil, Mexico, Argentina, and Chile. However, over the last 10 to 12 months, Central American countries such as Guatemala, Panama, Costa Rica, and El Salvador have established themselves as credible locations for providing bilingual voice support (English and Spanish) to the U.S.