Top Outsourcing Trends for Q3 2010 - Slide 5
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Brazil experienced an increase in market activity in Q3-2010. Generally, the activity in Latin America is concentrated in locations like Brazil, Mexico, Argentina, and Chile. However, over the last 10 to 12 months, Central American countries such as Guatemala, Panama, Costa Rica, and El Salvador have established themselves as credible locations for providing bilingual voice support (English and Spanish) to the U.S.
India has long been a dominant outsourcing destination and that hasn’t changed, based on recent research from the Everest Group, which tracks the relative maturity of different global services destinations. Latin America and Africa saw increases in outsourcing activity in 2010’s third quarter, while activity in Eastern Europe slowed.
Click through for further insights based on Everest’s heatmaps, which look at the number of captive delivery centers and third-party delivery centers established across the globe. The heatmaps are published in Everest’s quarterly Market Vista reports, which include additional data about outsourcing activity.
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