In contrast to Eastern Europe, Africa has witnessed a significant upswing in activity in the last 12 months. In Q2-2010, Africa saw four new delivery centers being set up, with Egypt and Tunisia witnessing new entrants.
India has long been a dominant outsourcing destination and that hasn’t changed, based on recent research from the Everest Group, which tracks the relative maturity of different global services destinations. Latin America and Africa saw increases in outsourcing activity in 2010’s second quarter, while activity in Eastern Europe slowed.
Click through for further insights based on Everest’s heatmaps, which look at the number of captive delivery centers and third-party delivery centers established across the globe. The heatmaps are published in Everest’s quarterly Market Vista reports, which include additional data about outsourcing activity.
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