The Crying Need for Self-Service IT - Slide 9

How good is the process?

When it comes to software, most business users have no idea what an application costs and don’t understand why it takes so long to buy, procure and install an application.

In a survey of 1,000 business users in the U.S and the United Kingdom, the market research firm Vanson Bourne conducted a survey of 1,000 business users on behalf of 1E, a provider of a portal platform for managing the self-service of application software.

The survey not only highlights the issues with the way software is distributed inside the enterprise, it also highlights how poorly that process reflects on the internal IT department. The good news is that most end users are more than happy to manage the process themselves if the IT organization would only let them.

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