14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation - Slide 7
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Invest time in educating users about ITIL's benefits, preferably with diagrams showing how workflows can be streamlined. Make sure users understand how to use ITIL tools and processes.
For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, can be a big problem, as IT Business Edge’s Ann All wrote in a blog post.
So how can you increase your chances of winning ITIL acceptance in your organization? Click through for 14 tips Ann gleaned from analysts and IT professionals who have been involved in ITIL initiatives.
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