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14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation

  • 14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation-

    Ask users to help you determine which processes are the strongest candidates for improvement. ITIL is an organizational effort and thus cannot be confined to IT. Many companies start with pain points related to incident, problem and change management, as they can produce quick wins and visible results.

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14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16
  • 14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation-5

    Ask users to help you determine which processes are the strongest candidates for improvement. ITIL is an organizational effort and thus cannot be confined to IT. Many companies start with pain points related to incident, problem and change management, as they can produce quick wins and visible results.

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, can be a big problem, as IT Business Edge’s Ann All wrote in a blog post.

So how can you increase your chances of winning ITIL acceptance in your organization? Click through for 14 tips Ann gleaned from analysts and IT professionals who have been involved in ITIL initiatives.

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