Begin with a solid baseline, looking at unit costs, quality and productivity. Measure in granular enough detail so improvements can be tied directly to an ITIL process or tool.
For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, can be a big problem, as IT Business Edge’s Ann All wrote in a blog post.
So how can you increase your chances of winning ITIL acceptance in your organization? Click through for 14 tips Ann gleaned from analysts and IT professionals who have been involved in ITIL initiatives.
Seven Issues Making Life Difficult for Windows Phone 7 Can Microsoft beat the odds and make Windows Phone 7 a success? -
Ten Reasons Why the IT Job Market Is Hot in 2010 IT remains a great career path for people already in the field, and for those considering it.
Eight Steps to Leveraging Social Networks in Your Job Search Eight steps to focus your online job search.
An eWEEK Property
Copyright 2020 TechnologyAdvice All Rights Reserved.
Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.