14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation - Slide 14
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Don’t worry about moving all your processes to the latest version of ITIL. Many organizations use elements of both ITIL version 2 and version 3. Some experts believe ITIL neophytes should start with v. 2 to get more detailed operational information before moving to v. 3, which incorporates a more strategic approach to service.
For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, can be a big problem, as IT Business Edge’s Ann All wrote in a blog post.
So how can you increase your chances of winning ITIL acceptance in your organization? Click through for 14 tips Ann gleaned from analysts and IT professionals who have been involved in ITIL initiatives.
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