14 Tips for a Successful IT Infrastructure Library (ITIL) Implementation - Slide 10
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Demonstrate how ITIL can save money. Kelley Blue Book’s IT organization created a list of tools that could be eliminated with ITIL. The company’s director of Enterprise Operations said it enjoys savings by not paying license costs of multiple tools, and eliminating the costs of learning and maintaining them.
For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, can be a big problem, as IT Business Edge’s Ann All wrote in a blog post.
So how can you increase your chances of winning ITIL acceptance in your organization? Click through for 14 tips Ann gleaned from analysts and IT professionals who have been involved in ITIL initiatives.
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