Five Reasons to Consider a Unified Communications as a Service (UCaaS) Platform - Slide 3

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Offered on a per-seat basis, UCaaS includes a standard suite of UC feature sets as part of the monthly seat cost. Typically, these capabilities include presence management, soft phones, single number reach, unified messaging, conferencing, and the necessary communications and messaging hardware to support the offer.

The analyst data and client experience describing the virtues of voice/data convergence is well documented – greater efficiency, productivity, work flow integration and worker connectedness. According to analyst reports, half of all enterprises are engaged in the deployment of, or are using, unified communications (UC), while most of the rest are in the evaluation process.  

Simultaneously, how UC services are implemented and delivered continues to evolve and mature. This evolution has led to the integration of UC with the emerging elements of cloud services. The result of that combination is Unified Communications as a Service (UCaaS). 

So what is UCaaS? And why should enterprises include UCaaS in their evaluation and decision making process? Carl Weinschenk offers the following tips on how companies can offload equipment -- and costs -- through UCaaS platforms.

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