How Salesforce.com Brings Success to the Cloud - Slide 9

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Downsides of Salesforce.com-9

Downsides of Salesforce.com


It doesn't happen often, but occasionally Salesforce.com will suffer a brief outage. When a large provider like Salesforce.com goes down, thousands of call center and customer service representatives see their productivity come to a grinding halt. Salesforce.com is also known to be a little shy when it comes to SLAs. As reliance on cloud and SaaS providers increase, so does the need for reliable and enforceable SLAs.

Salesforce.com, an online software as a service (SaaS) company distributing business software, is best known for its Customer Relationship Management (CRM) products. The company, which has its services translated into 16 different languages and currently has 72,500 customers and over 2.1 million subscribers, found itself well positioned in the face of the recent global economic downturn. The company saw its profits nearly double in Q3 2009 and leveraged its gains to become a major player in the SaaS market as the sector experienced a wave of consolidation.

As companies have increasingly turned to Salesforce.com, they have found a number of successful methods for integrating with the company's Force.com platform as well as leveraging other Salesforce.com products like Chatter and Visual Process Manager.

Related Topics : Business Intelligence Vendors, Data Quality, Data Warehousing, Key Performance Indicators, Knowledge Management

More Slideshows

bots How Bots Are Going to Work to Increase Efficiency

Businesses are adopting bots to enhance business practices, in everything from procurement to marketing to sales to recruiting. ...  More >>

IBM Watson How and Why Companies Are Incorporating the Power of IBM Watson

Watson continuously learns from previous interactions, gaining in value and knowledge over time. Learn how companies are harnessing that AI power to create and improve products and services. ...  More >>

ArriaNLG-IoTAutomation0x Internet of Things Personified: Integration and Automation

The real value that the Internet of Things brings is at the intersection of gathering data and leveraging it. ...  More >>

Subscribe Daily Edge Newsletters

Sign up now and get the best business technology insights direct to your inbox.