How Bots Are Going to Work to Increase Efficiency

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Medicinal Advice, from Bots

Do you have questions about medicinal marijuana? Weedhorn, a mainstream cannabis website, partnered with The CannaMDs and Octane AI to create ABBI, the first medical cannabis chatbot. ABBI is a text-based bot that offers a simple, engaging way for patients to find the information they need for free. "ABBI is built on Octane AI because Facebook Messenger has over 1.2B monthly users, allowing us to remove the need to have patients download a new app or learn a new behavior. Using a bot also allowed us to create personality and give users the opportunity to have a visual conversation – rather than reading text like an online article, the user becomes the centerpiece of the conversation, which is powerful," said Rick Bakas, CEO of Weedhorn.

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Bots are moving into the workplace. In fact, you may have interacted with one today. Citing a study by Oracle, Business Insider reported that 80 percent of decision makers surveyed reported that they are already using or plan to use chatbots by the year 2020. Also, in an IT Business Edge post, Don Tennant wrote: "Within the next decade, the customer experience in obtaining goods and services will be dramatically altered by the emergence of bots that communicate with each other, leaving nothing for us humans to do in the process other than letting our personal bots know what it is we want."

You can categorize the bots in several ways, explained Vaclav Vincalek, CTO with Peer Effects. You can split them based on: Platform (Facebook, Amazon, Microsoft); Communication (conversation, listen); Purpose (customer service, selling); Interface (voice, text only, visual); Audience (personal assistant, corporate); and Industry (retail, banking, health).

"Based on this classification," Vincalek said, "you can cover most of the bot activity in the market space."

Here are a few ways that businesses are adopting bots to enhance business practices.

 
 
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