Game On for Gamification

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Software company Omnicare created a leaderboard for the best customer service reps, who were rewarded with cash. The workers initially felt spied upon, though, leading management to redesign the game around goals that were important to the reps.

Children play games to learn. For that reason, it makes perfect sense that games can be used to learn in business scenarios, too.

This is proving to be true: Business Insider says that consultancies MarketandMarkets and M2 both put the size of the gamification sector at between $400 million and $500 million by the end of 2013 and that M2 sees the sector reaching a value of $2.8 billion by 2016. Gartner predicts that more than 70 percent of Global 2000 companies will use the gamification strategy by 2014.

Game On: From the fight against cancer to the improvement of the performance of customer service representatives, making a game of it all is proving to be a potent approach. This slideshow highlights creative uses of gamification. Readers viewing all 10 slides get extra points!

 

Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

 
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