Five Tips for Executing a Winning Mobile Strategy

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Scale effectively – Service Stream

Service Stream manages and supports a field force of more than 3,500.  Leaders in the energy and water, mobile and fixed-line telecommunications business, Service Stream technicians have a significant dependency on optimized technology. With a geographically dispersed workforce, it's key that Service Stream's IT business platform is scalable and robust.

“The nature of our business demanded a platform that could seamlessly scale with our growing workforce and client requirements. The development of a business-centric platform has allowed our business to approach clients with increased confidence, significantly uplifting mobile in-field capabilities and reducing backend administrative work. The basis for our platform was to service our clients and customers more effectively, and empower our business leaders to manage their work and team dynamically; we are well on the way.” - Craig Wishart, CIO

Having a mobile play is expected today, but doing it right and making it pay for enterprise constituencies is another matter. ServiceNow has identified five IT executives, across a variety of industries, to share tips and advice for CIOs and other IT executives on developing and executing a winning mobile strategy. From scaling effectively to keeping end users in mind, representatives from the University of San Francisco, Service Stream, CareWorks, FMCand LennoxInternational weigh in on the right way to go mobile.


Related Topics : In Their Own Words: The Four Dark Horses for the Third Major Mobile OS Speak, HTC, Mobile Search, 3G, Location-Based Services

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