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Five Strategies to Transform Your Tech Support Offering

  • Five Strategies to Transform Your Tech Support Offering-

    Transforming Tech Support

    Click through for five strategies vendors can use to transform their tech support business units, enhance customer satisfaction and increase ROI, as identified by Chandra Venkatesan, senior vice president Global Premium Tech Support, Sitel.

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Five Strategies to Transform Your Tech Support Offering

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    Five Strategies to Transform Your Tech Support Offering-1

    Transforming Tech Support

    Click through for five strategies vendors can use to transform their tech support business units, enhance customer satisfaction and increase ROI, as identified by Chandra Venkatesan, senior vice president Global Premium Tech Support, Sitel.

For many device and software vendors, tech support is an ongoing challenge. Even the best-designed consumer electronics and apps require occasional assistance – or just simply break down – leaving customers frustrated and anxious for a solution. Unfortunately, the cost of maintaining a tech support staff is expensive, and each call comes at the expense of profitability.

If your business is faced with these challenges, it's time to re-invent your tech support business unit. Seventy-four percent of companies don't have a well-developed customer experience strategy, which presents an opportunity to gain a competitive advantage by moving to a better model. In this slideshow, global customer care provider Sitel reveals five strategies for transforming your tech support offering to not only enhance customer satisfaction, but also increase ROI.