Epic Fail: 5 Reasons Self-Service ITaaS Portals Are Failing

Email     |     Share  
1 | 2 | 3 | 4 | 5 | 6 | 7
Epic Fail: 5 Reasons Self-Service ITaaS Portals Are Failing-7

In the age of cloud computing, much has been made of the changing face of corporate IT. Teams are no longer responsible for just a behind-the-scenes, keep-the-lights-on type of IT service. They now find themselves transforming to be a more customer-facing provider of streamlined IT services to end users. As such, IT as a service (ITaaS) has become a popular choice for closing the service gap between corporate IT and its more successful, public cloud counterparts.

With successful public cloud providers, customers access easy-to-use web portals with useful, self-service menus of available IT services. Corporate ITaaS has the same goal of creating self-service portals — complete with a menu of selectable, automated IT services. It sounds straightforward enough, but attempts at these types of ITaaS portals often end up falling flat. This slideshow shares five reasons why many self-service ITaaS portals just aren't working, as identified by Steve Nassif, senior manager of cloud service management, at Datalink.

About the author: Steve Nassif is Datalink's senior manager of cloud service management. He and his team work closely with midrange and enterprise companies to realize the benefits of cloud computing in their own environments.

 

Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

 
More Slideshows

Classroom tech Ten New Technologies Transforming the Classroom

Here are 10 ways that college professors are taking advantage of the technology students currently use and adding new technologies to enhance the teaching and learning experiences. ...  More >>

IBM Watson How and Why Companies Are Incorporating the Power of IBM Watson

Watson continuously learns from previous interactions, gaining in value and knowledge over time. Learn how companies are harnessing that AI power to create and improve products and services. ...  More >>

infra100-190x128 Top 10 Strategic Technology Trends for 2017

Here are the top 10 strategic technology trends that will impact most organizations in 2017. Strategic technology trends are defined as those with substantial disruptive potential or those reaching the tipping point over the next five years. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.