Advice
If you had to give one piece of advice to companies thinking about implementing a records management strategy, what would that be?
From Robin Woolen: In my view, the records management buzzword has died so, instead, I talk about information governance which, of course, includes records management. Though, I think that information governance is a much sexier term. In order to embark on an information governance program, I first advise that organizations need to understand where they are now compared to industry standards, based on the ARMA International industry standards. From there, they must assess the entire company using the ARMA principles to create a baseline comparison using the maturity model as scorecard and then create a strategic plan focused on both the short- and long-term. I use this strategy as a guide for every customer.