Beyond Incident Management
ITSM will go beyond incident management and into BI.
The IoT-enabled organizations of tomorrow will be able to use the huge amount of data generated by network-connected CIs to help cut costs and increase profits. For example, if the IT service desk is planning to initiate a change, the data collected by the IoT sensors can help analyze past data to figure out the most cost-efficient and non-intrusive downtime window to implement the change. The analysis and insight gained from IoT-enabled IT go a long way to ensure business availability.
While the IoT is currently a consumer-oriented technology, it can definitely impact businesses, especially when it comes to the ITSM domain, much like Wi-Fi and BYOD did in the past. There's no doubt that IoT will revolutionize the world of automation and Big Data. This is a fantastic time for ITSM professionals to adopt IoT and help their businesses reap the benefits.