7 Ways the Internet of Things Will Impact ITSM

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Impact on Change Management

Implementing a change can be a challenge for IT organizations due to the increasingly interconnected nature of IT. With the IoT, implementing a change is a bigger challenge as there are more CIs connected to the network, and they are all more interdependent. For example, let's say a department in an office has 10 nodes sharing and routing data with and through each other via near field communication (NFC). With IoT, if one of these nodes is changed, the routing table (which is common to all nodes) has to be modified, affecting the entire network. In contrast, when each node is connected to a conventional network, changing a node affects only that particular node and not the entire network. When implementing a change in an IoT network, it's best to go for incremental steps to minimize the number of CIs that need to be changed and managed.

You've heard the hype. The Internet of Things (IoT) promises a world where virtually every object is interconnected via embedded sensors, software and electronics to collect and exchange data. Gartner predicts that, by 2020, the IoT will grow to 20.8 billion connected things with 7.2 billion of them used by businesses.

Regardless of the pace at which businesses adopt the IoT, ITSM will have to evolve to deal with IoT-driven changes such as more connected nodes, data points, and automation, all of which add complexity. In this slideshow, Ujjwal Sood, product analyst, ManageEngine, has identified seven ways in which the IoT will impact ITSM.

Ujjwal Sood is a product analyst at ManageEngine, a division of Zoho Corp. He works in the ITSM products division for the flagship product ServiceDesk Plus. He tracks emerging IT technologies and studies their impact and application in the IT service management context.


Related Topics : Blade Servers, Business Integration, Ethernet, LAN, Network Protocols

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