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6 Ways to Leverage Self-Service IT and Free Up Valuable Time

  • 6 Ways to Leverage Self-Service IT and Free Up Valuable Time-

    Disseminate Information Automatically

    Disseminate information automatically – don't wait for them to come to you.

    Instead of hoping users come looking for updates, provide consumers with notifications through email or social media. For instance, if the newest update has a fix for a bug that's generated a lot of tickets, getting this information out is imperative. Keep in mind that some consumers love push notifications, while others like their updates in app via a banner upon launch. Offer both. Easily letting constituents know there's an update is crucial to the success of your IT efforts.

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6 Ways to Leverage Self-Service IT and Free Up Valuable Time

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  • 6 Ways to Leverage Self-Service IT and Free Up Valuable Time-4

    Disseminate Information Automatically

    Disseminate information automatically – don't wait for them to come to you.

    Instead of hoping users come looking for updates, provide consumers with notifications through email or social media. For instance, if the newest update has a fix for a bug that's generated a lot of tickets, getting this information out is imperative. Keep in mind that some consumers love push notifications, while others like their updates in app via a banner upon launch. Offer both. Easily letting constituents know there's an update is crucial to the success of your IT efforts.

According to a recent survey conducted by the Help Desk Institute (HDI), 86 percent of IT departments said they felt pressure to show value to the business. With that kind of pressure, IT needs to think bigger about their direct impact on the business. Meaning IT must get out of the weeds – no more changing toner or addressing the same questions time and time again.

Self-service is the single most effective way for IT departments to elevate the level of support and help they provide. Moreover, self-service oriented companies save funds by helping consumers and employees help themselves when it comes to high-volume, low-risk requests. And, there is little downside. Consumers get an efficient, convenient experience by having smart, time saving integrations at their fingertips, without relying on a traditional high-touch model. 

In this slideshow, Atlassian provides six ways to alter IT support by harnessing what's trending in technology right now. By implementing industry best practices and focusing on tips that enable your team to work smarter, instead of harder, readers will leave with actionable insights they can integrate into their daily routines.