Self-service is the single most effective way for IT departments to elevate the level of support and help they provide.
Centralize the Answers
Centralize answers so they can be found quickly.
Ninety-one percent of users prefer reading a quick how-to or browsing articles for answers instead of sitting on hold or waiting for an email reply. Empower users by creating a self-service library they can easily search through on your website. Take a page from the elite brands – what are they doing right? Searchability: easy to find answers in a knowledge-base and surfacing relevant suggestions.
When IT solves a problem, immediately publish the solution to the forums and database – because it's easy to find in two places – you're cutting out guesswork, while the community is informed and aware on updates, or changes.