Future IT leaders will need to seek technologies that eliminate silos in order to deliver the right information to the right person within the right application environment at the right time.
Create a Business Case
Create a business case that accounts for direct employee benefits and downstream customer benefits.
To further alleviate pain points and boost productivity, select technologies that deliver greater contextual awareness to employees. Empowering employees with the internal resources to win, serve, and retain customers creates external benefits such as increased customer satisfaction, higher retention and repeat business.