Bring People Together and Set the Tone for Trust
When teams have diverse perspectives and experience levels, it often means people don't have much in common with each other. Create opportunities for people to build relationships and trust, and the ability to confidently communicate with each other. These are essential to high-performing teams – but they rarely happen spontaneously or naturally when there is high diversity. When the organization's leaders demonstrate inclusion and communicate well, their teams follow suit.
Diversity of employee experience and contexts improves companies, products and customer experience. Rarely do the best results flow from consensus without challenge or debate. For organizations transforming themselves, the combination of long-tenure experienced workers and digitally savvy employees less committed to status quo or legacy process makes effective change possible. While it requires leaders to span, consider and balance that diversity continuously, that's all part of agile, effective leadership.