As IoT adoption continues to increase over the next few years, new opportunities will arise for companies to track and measure how customers are consuming products and services.
Communications
Communicate changes with your customers.
We live in a customer-centric world and, as a result, customers need to be informed on changes that will have a direct impact on their experience with the company. By leveraging the granular data of the IoT, companies can implement new monetization models that streamline processes and improve the customer experience. When a new billing platform is implemented to monetize the IoT, the company should share these changes with customers, highlighting how it will provide value to their overall experience.