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5 Best Practices to Enable Remote Workers

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Determine a Scale Plan of Action

It is important to have a crisis plan of action in place while employees are remote. If an unexpected problem occurs but the team is working from home, make sure there is a way to quickly connect with everyone at once. For example, contact centers face high volumes of calls and inquiries when there is a service breach and must scale operations as a result. It is important for all agents to quickly get on the same page and tackle the problem as a unit.

Whether it is an internal communications system or an emergency Skype for Business video call, ensure the people on the team have these applications installed and ready to use. That way when a situation arises, remote teammates won't prevent the company from finding a quick solution.

Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime. According to Forrester, U.S. telecommuting will swell to 63 million adults this year. As the remote work trend continues to accelerate, more and more companies are offering employees the ability to work remotely on a regular basis.

Select jobs are easier than others to do remotely – such as writers, engineers and recruiters – but more industries are impacted by the rise of remote work today. Contact centers in particular are pioneering the remote work trend by hiring customer service agents that work remotely 100 percent of the time when powered by the right technology.

In this slideshow, Five9, a leading provider of cloud software for the enterprise contact center market, identifies five ways that companies across all industries can empower employees to work remotely.

 

Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

 
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