5 Best Practices to Enable Remote Workers

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Invest in Equipment to Maintain Efficiency

Remote employees require the proper tools to work efficiently, and it's up to the company to decide what equipment to invest in to help maintain a smooth and productive remote work experience.

Some companies prefer a bring-your-own-device "BYOD" policy, which leaves the equipment needs – such as laptops, headsets, high-speed internet – up to the employee to acquire. However, it is most common for the company to provide the essential tools to ensure remote employees are set up for success. For example, it's critical that customer service agents have high-quality headsets to field a large volume of customer phone calls.

If the company decides against a "BYOD" policy, invest in the elements that will make remote employees' jobs more efficient. For example, supplement the fees of high-speed internet or provide wireless mice. Additionally, organizations need to arm employees with security software to protect sensitive company information from data breaches.

Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime. According to Forrester, U.S. telecommuting will swell to 63 million adults this year. As the remote work trend continues to accelerate, more and more companies are offering employees the ability to work remotely on a regular basis.

Select jobs are easier than others to do remotely – such as writers, engineers and recruiters – but more industries are impacted by the rise of remote work today. Contact centers in particular are pioneering the remote work trend by hiring customer service agents that work remotely 100 percent of the time when powered by the right technology.

In this slideshow, Five9, a leading provider of cloud software for the enterprise contact center market, identifies five ways that companies across all industries can empower employees to work remotely.


Related Topics : A Big Market for Big Data Jobs, Midmarket CIO, IT Management Automation, SharePoint, Technology Markets

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