This excerpt focuses on the conceptual aspects of defect management, including the basic concepts of a defect, how to manage defects, and an analysis of the root causes of defects.

This document makes recommendations for how users and developers should select checklists from the NIST National Checklist Repository, evaluate and test checklists, and apply them to IT products.

The excerpt focuses on the importance of stakeholder engagement in the agile project, an essential practice that ensures a successful product delivery.

In this excerpt, Neef focuses on doing business in the Big Data world, including the scope of projects already underway, the primary drivers behind initiatives, and how Big Data is changing both the organization and c-level leadership roles.

This excerpt examines program leadership and the role it plays as a critical success factor for facilitating work integration, stakeholder engagement, objective alignment, organizational change readiness, and benefits realization.

Chapter 2 provides an introduction to the role CRM systems play in an organization, examines the anatomy of a CRM system and the type of CRM systems available, and looks at the CRM's role as keeper of customer knowledge assets.